Refund Policy

CANCELLATION AND RETURN POLICY

Once ordered, request for cancellations or replacement of orders duly placed on the website shall not be entertained. Game World may refund or replace only in case of faulty and damaged software and hardware subject to the packaging and casing being returned in good condition. Faulty or damaged software, cases as well as hardware must be returned within 5 days from the date of dispatch but with a prior intimation of such via email to enquiry@fscollectionshop.com. In case of hardware every component part (cables, memory sticks, warranty card etc.) must be available, for it to be accepted as a return. In case you receive incorrect product for which you haven’t ordered, it has to be return in its original packing to us. After investigating such cases, correct product will be dispatched. Rights reserved with Game World and it may take longer duration to settle.

Majorly, the refund will be processed for the cancelled order only through the same mode of payment i.e. payment to same account which you used during the transaction. For Credit card/Debit card mode of payment, refund processing time as per bank’s standard time frame which is approximately 8-10 business days. For non delivered items, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.

The refund amount could reflect some basic charges on a case-to-case basis.

PC games are non returnable.